Privacy Policy
How Joyful Sunrise Pty Ltd collects, uses and protects your details — written in plain English because the legal version bored even our lawyer.
1. What we collect
Only what's needed to plan and run your trip. In practice that means:
- Contact details — name, phone, email — so we can actually call you back.
- Trip preferences — dates, group size, dietaries, mobility notes — the stuff that makes an itinerary fit.
- Booking details — passport names and ID where airlines or permits legally require them.
- Site basics — anonymised analytics on which pages get read, so we know what to improve.
2. How we use it
One job: planning and operating your travel. Your details go to the designer working your brief, to the operators we book on your behalf (guides, lodges, venues), and into the itinerary we send you. If you ask to hear about new routes, we'll email you monthly — unsubscribe is one click, always.
We don't run ad profiles, we don't do creepy retargeting, and we don't sell lists. Not our business model, never will be.
4. Your rights
Ask us any time to see, correct or delete what we hold about you. Email the studio — same inbox as everything else — and we'll sort it within 30 days, usually much faster. If you believe we've mishandled something, you can also complain to the OAIC, though we'd love the chance to fix it first.
5. Questions & updates
This policy gets reviewed yearly and re-dated at the top. If something material changes we'll say so on the site — not buried in an email footer. Questions, requests or complaints: write to joyfulsunrise@gmail.com or call +61 7 5538 1246 in office hours.
Related reading: Terms of Service · Cookie Policy · Contact the studio
Ask us anything
Including the awkward data questions — we'd rather answer than have you wonder.